Help Center

Refund and Returns Policy

1. Returns and Refunds

Goldenbear allows unconditional returns for most items within 30 days after the date of receipt. Items that are damaged, defective, or not as described on the website can be returned within 30 days (180 days for some items), and can be repaired or maintained for 1 year from the date of receipt.

· Returns and Refunds Eligibility

Reasons for return Defective items or items with quality issues Items damaged during shipping, items with missing parts or not as   described on the website Others e.g. personal reasons
Description Items must be inspected by a designated or authorized after-sales   service center, who will issue an inspection report, or inspected by a goldenbear   after-sales service team Damages include leaks, cracks, and loss of function. Damages must   be reported within 72 hours of   confirmation of receipt. Missing parts refer to the absence of original parts   and components of the item. Items can be refunded due to other reasons only if the item is   returned intact with all accompanying accessories and packaging, in a   re-sellable condition.
30-day unconditional return Eligible Eligible Eligible (with the exception of some items)
30-day return (due to quality issues) Eligible Not eligible Not eligible
180-day return (due to quality issues) Yes(Only applicable for small home appliances, dashcams, lamps,   cameras, and household electronics) Not eligible Not eligible
1-year maintenance and repair (due to quality   issues) Yes(Only applicable for computer, communications, and consumer   electronics; compensation for the cost of repair and maintenance is limited   to the product value) Not eligible Not eligible
Shipping costs paid by customer? No No Yes
Remarks You may be required to provide an inspection report or a clear   photo or video of the item to support your claim. goldenbear offers a temporary   warranty for selected items on behalf of the manufacturer. You may be required to provide a clear photo or video of the item   to support your claim. goldenbear may also contact the delivery personnel for   more information. Return shipping costs and taxes are paid by the customer

2. Date of Receipt and Return Window Period

The date of receipt used to calculate the return window period is one day after the date of delivery displayed on our third-party logistics platform. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.

3. Non-returnable Items

(1)Customized or personalized items

(2)Items that are not suitable to be returned by their nature, as confirmed by you at the time of purchase:

    a) Items classified as hazardous material, or spoil easily after opening

    b) Items that will depreciate in value once used

    c) Items knowingly purchased near their sell-by date or defective

    d) Items with the label “Unconditional returns not allowed” as indicated on the product description page

(3) Items that cannot be returned intact i.e. in its original condition with all accompanying accessories and trademarks

(4) Items not purchased from Goldenbear

(5)Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered

(6)Items with information inconsistent with that on the warranty certificate

(7)Items with the security label scratched off

4. Other Rules of Return

Items must be returned along with any accompanying free gifts for a full refund.

Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, please submit a claim for a refund within 72 hours of confirmation. You may be required to provide a photo or video of your purchase for verification. Any late claims will not be accepted.

Back up any data before returning data storage products to Goldenbear for repairs. Goldenbear does not provide data storage and exportation services, and will not be liable for any data loss or corruption

Goldenbear reserves the right to issue a refund without a return of the item.

Items can only be returned, and cannot be exchanged or replaced.

Goldenbear will provide a return shipping address, and you provide and pay for your own mailing label.

A quality inspection report or other documentation issued by an authority is required to support any disputes regarding the quality of your purchase.

Returned items must be in an unused, undamaged, and re-sellable condition, and must be returned with all accompanying accessories.

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